Facilities and services at Hotel Punta Esmeralda Playa del Carmen
Amenities & Facilities
Top Highlights
- Front desk [24-hour]
- Free Parking
- Great Swimming pool
- Located in heart of Playa del Carmen
Services & Facilities
59 amenities in 13 categories.
Activities
1 item
- Tour or class about local culture
Cleaning Services
2 items
- Daily housekeeping
- Suit press
Cleanliness & disinfection
5 items
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against coronavirus
- Linens, towels, and laundry washed in accordance with local authority guidelines
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Guest accommodation disinfected between stays
Common Areas
3 items
- Terrace
- Sun deck
- Outdoor furniture
Front Desk Services
5 items
- 24-hour front desk
- Invoice provided
- Concierge
- Tour desk
- Baggage storage
General
4 items
- Private Parking
- Free parking
- Parking
- Parking on site
Miscellaneous
6 items
- Smoke-free property
- Elevator
- Family rooms
- Air conditioning
- Non-smoking rooms
- Soundproof rooms
Physical distancing
2 items
- Cashless payment available
- Physical distancing rules followed
Pool and Spa
9 items
- Shallow end
- Infinity pool
- Outdoor pool
- Pool with view
- Bathhouse
- Plunge pool
- Swimming pool
- Rooftop pool
- Outdoor pool (year-round)
Safety & security
7 items
- CCTV outside property
- Security alarm
- Fire extinguishers
- Safe
- Smoke alarms
- CCTV in common areas
- 24-hour security
Safety features
5 items
- First aid kits available
- Staff follow all safety protocols as directed by local authorities
- Shared stationery (e.g. printed menus, magazines, pens, paper) removed
- Access to healthcare professionals
- Hand sanitizer in guest accommodation and common areas
Services
3 items
- WiFi
- Free WiFi
- Internet
Transportation
7 items
- Car rental
- Airport shuttle (additional charge)
- Shuttle service
- Airport pick up
- Shuttle service (additional charge)
- Airport drop off
- Airport shuttle